Privacy Policy
Last Updated: January 25, 2026
1. Information We Collect
ProntoHands Bountiful Towing collects information that you provide to us when you request our services. This may include your name, phone number, email address, location, vehicle information such as make, model, and license plate number, and payment information. We may also collect information about your service request, including the date, time, and nature of the service provided. If you contact us through our website or fill out a quote form, we may collect additional information you choose to provide.
2. How We Use Your Information
We use the information we collect to provide you with towing and roadside assistance services. This includes dispatching a tow truck to your location, processing payments, communicating with you about your service request, and maintaining records of our services. We may also use your information to improve our services, send you promotional materials if you have opted in, and comply with legal obligations. We do not sell or rent your personal information to third parties.
3. Information Sharing and Disclosure
We may share your information with third parties who help us provide our services, such as payment processors, insurance companies, and repair shops if you request us to transport your vehicle to one. We may also share your information if required by law, such as in response to a court order or government request. We will never share your information with third parties for their own marketing purposes without your explicit consent.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption for payment information, and limiting access to your information to employees who need it to perform their job duties. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze how visitors use our site. Cookies are small files stored on your device that help us remember your preferences and understand site usage. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our website.
6. Your Privacy Rights
You have the right to access, update, or delete the personal information we have about you. If you would like to exercise any of these rights, please contact us at (385) 485-5518 or hello@bountifultowing.com. You also have the right to opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
7. Children's Privacy
Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at (385) 485-5518 or via email at hello@bountifultowing.com. You can also reach us by mail at 450 S 400 E Suite #725, Bountiful, UT 84010.